Privacy Policy

At CLINICAS CLEARDENT, we value and protect the privacy of our users. That is why we have created a Privacy Policy explaining how we collect, use, and protect the personal information you provide. Our privacy policy is based on the General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD).

In our Privacy Policy, we explain what personal data we collect, how we use it, and with whom we share it. We also explain how we protect your personal information and how you can exercise your rights under the GDPR and LOPDGDD.

Our aim is to ensure that our users and clients feel safe when sharing their personal information with us.

CLINICAS CLEARDENT informs you that, by accepting this Privacy Policy, you are giving your informed, explicit, free, and unequivocal consent for the personal data you provide to be processed by CLINICAS CLEARDENT as the data controller, with all the security, technical, and organizational measures required under current regulations.

Data Controller: CLINICAS CLEARDENT SL Tax ID: B72202070 Address: Av. Eduardo Garcia Maroto 2, Mezzanine, 23006 Jaen, Spain Email: dpd@cleardent.es

How do we collect your data and for what purposes?

Through our website, cleardent.es, we collect data via:

• Contact Form: To provide detailed information about our treatments, we may collect personal information such as name, email address, and phone number.
• Online Appointment Scheduler: We may collect information such as name, birth date, email address, and phone number to schedule appointments and send reminders.
• Educational Resources: To provide information on dental health, prevention, and care, we may collect personal data such as name and email address.
• Clinic Directory: We may collect location data to show clinics nearest to the user.
• Testimonials and Success Stories: With explicit consent, we may collect data such as name, image, and email to verify and publish testimonials.
• Blog and News Updates: We may collect your name and email to send updates about news and new blog posts. This data is not shared without your explicit consent.
• Demographic and Interest Data: Used to personalize marketing campaigns, such as Facebook, Instagram, Google Search, Display, and YouTube Ads.
• Contest Participation Data: Collected through social media collaborations to manage sweepstakes and communicate with participants.
• WhatsApp Contact Data: Phone numbers may be used for customer service and marketing purposes, such as appointment confirmations.
• Audience and Behavioral Data: Collected via cookies for retargeting and ad personalization on platforms like Meta, Google, and TikTok.

Non-identifiable data such as IP address, approximate location, and browsing behavior may also be collected. This data helps us measure ad performance and optimize campaigns.

We also use:

• Conversion tracking: to measure user actions after ad interaction.
• Retargeting: to display personalized ads to past visitors.
• Analytics: Facebook Pixel collects anonymous, aggregate data to understand user behavior.

SEO and Local SEO Data: Geolocation data may be used to enhance clinic visibility in search results.

Social Media Data: Audience data is used to create and post organic content. Our activities on platforms like Facebook, Instagram, TikTok, and YouTube are governed by each platform’s policies. Data from followers is used for managing our presence but not for sending individual advertising.

Legal Obligations: We may process your data to:

• Prevent or detect unlawful behavior.
• Fulfill legal requirements and court orders.
• Provide necessary data to legal advisors.
• Support and improve services, including events and promotions.
• Collect anonymized data via cookies, as explained in our Cookies Policy.

Profiling: With your consent, we may create a profile based on your interests and interactions to send personalized communications. Profiles are based on objective criteria and do not evaluate lifestyle or habits.

Minors: We do not collect personal data from minors under 14 without full compliance with applicable data protection laws. Consent must come from a parent or legal guardian.

Legal Basis for Processing:

• User Consent (Art. 6.1.a GDPR): For contact, newsletters, appointment scheduling, testimonials, and marketing.
• Contract Performance (Art. 6.1.b GDPR): For service provision, invoicing, and appointment management.

Categories of Data Processed:

• Contact form: name, surname, email, phone.
• Newsletter: email.
• Appointments: name, email, zip code, birthdate, phone, residence.
• Marketing: interests and preferences.
• Testimonials: image and consented content.

All mandatory form fields must be completed for registration and service provision. Optional fields are indicated.

If you provide data from third parties, you confirm their consent and agree to share this policy with them. CLINICAS CLEARDENT may verify this using appropriate diligence.

Your Rights: You have the right to:

• Access your data.
• Request correction or deletion.
• Cancel or limit processing.
• Object to processing.
• Request data portability.

You may withdraw consent at any time without affecting prior lawful processing. You also have the right to lodge a complaint with the Spanish Data Protection Agency.

To exercise your rights, contact: dpd@cleardent.es

Data Retention:

• As long as legally required or until consent is withdrawn.
• Newsletter subscriptions are indefinite unless unsubscribed.
• Service providers: data retained for 2 years from last confirmation of interest.

Data Recipients: Your data may be shared with service providers who support or promote our services. All providers have signed contracts ensuring data confidentiality and compliance.

These include:

• Hosting Provider (Dinahosting): technical and access data.
• Billing Tools.
• CRM and Database (HubSpot).
• Email Marketing (HubSpot).
• Analytics (Google Analytics).
• Online Chat, Webinars (HubSpot).
• Messaging platforms (e.g., WhatsApp).

All providers comply with privacy regulations and have signed data processing agreements.

Data Security: CLINICAS CLEARDENT ensures that all personal data is handled confidentially and securely, with all necessary safeguards in place. Our website uses SSL encryption, anti-spam, and anti-phishing tools.

Confidentiality is guaranteed for authorized personnel who process user data. They receive proper training and are bound by legal or contractual confidentiality agreements.

In the event of a data breach, we will notify the affected users without undue delay and provide timely updates on the incident.

Accuracy of Data: You are responsible for the accuracy and completeness of the data you provide. You agree to keep your data up to date and accurate.

Policy Updates: We may update this policy to reflect legal or industry changes. Changes will be announced on this page in advance.

Questions: If you have any questions or privacy concerns, contact us at: dpd@cleardent.es

We aim to respond within 30 days, though complex issues may require more time.

Last updated: November 2023